Delivery Challenges

Delivery Challenge: Change in priorities or lack of commitment

Issues caused by sudden changes in organizational priorities or the degree of commitment to a particular intervention.

Interactive

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Percentage of Projects with Change in priorities or lack of commitment

  • Less than 25%
  • 25 - 50%
  • 50 - 75%
  • More than 75%

Any information shown on this map do not imply, on the part of the Global Delivery Initiative, any judgment or endorsement on the status of any territory.

Case study
This case study is one of the five winning entries from the 2019 GDI Case Study Competition. Prior to 2008, the public service delivery mechanism in Pakistan was outdated and inefficient because of a lack of digitization and process automation. The situation was especially critical in Punjab, the most populous province in the country, where reforming the system required changing a culture of inefficiency and rent seeking. In 2008, concerns about petty corruption led one district in Punjab to pilot the Citizen Feedback Monitoring Program (CFMP) to address the monitoring and evaluation challenge. In 2012, the Punjab Information Technology Board implemented the program across 36 districts in Punjab and 25 different public services. Development Challenge: Improving government service delivery...
Case study
In 2003–04, European Union (EU) technical assistance helped establish the Civil Service Commission (CSC) in Azerbaijan. The EU launched an initiative in June 2009 to integrate Eastern European countries into the EU economy on the basis of shared values such as democracy, rule of law, respect for human rights and basic freedoms, market economies, and sustainable development. The EU’s Eastern Partnership is designed to establish a deep and comprehensive free trade area under the framework of an association agreement among partner countries. The Comprehensive Institution Building Program provides support (in the form of grants) for partners to develop their human and institutional capacity. The institutional setup of EU grants leaves limited room for changes and adaptation. The EU requires...
Case study
This case study examines how the government of Ethiopia implemented an approach for comprehensive policy planning and mechanisms for improved stakeholder coordination in the health sector. In line with this approach, the government designed an innovative policy intervention, the Health Extension Program (HEP), in 2004 as an integral part of the second Health Sector Development Program (HSDP). This intervention was believed to build efficiency and effectiveness in terms of finance mobilization and utilization and to fill skill gaps and enhance accessibility, which were the main constraining factors in the execution of the first HSDP. However, implementation faced delivery challenges including inadequate stakeholder coordination and engagement and diffuse leadership and commitment capacity...
Practitioner
Practitioner
Engida Abebe is a Development Plan Preparation and M&E Senior expert with more than 10 years of experience working in public institutions. He currently works at the Planning and Development Commission of Ethiopia (PDC). Engida has expertise in Urban Local Development Plan (LDP) Preparation, particularly in socioeconomic analysis; medium- and long-term National Development Plan Preparation; monitoring and evaluation; impact evaluation and case writing techniques. Engida has 5 years of experience with engaging and analyzing national economic development issues across macroeconomic, economic sectors, social sectors, and global economic situations for Development Plan Preparation and M&E. Engida holds a Masters of Development Policy from the Korean Development Institute School of...
Case study
To download and read this case study on the Republic of Korea's real-name financial transaction system (RNFTS), written by Wonhyuk Lim, click here.   To read a condensed delivery note on the RNFTS, prepared by Christine H. Joo, click here. A real-name financial transaction system (RNFTS) requires that the real name of an individual or a legal entity be used in financial transactions, subject to verification by some form of identification. By enhancing the integrity and transparency of financial transactions, RNFTS aims to address the development challenge of reducing corruption and promoting fair taxation. Introducing RNFTS entails basically two types of delivery challenges: technical and political economy. The technical challenge has to do with setting up data infrastructure and dealing...
Practitioner
Wonhyuk Lim is Associate Dean, Office of Development Research and International Cooperation, at the KDI School of Public Policy and Management. Since he joined KDI in 1996, his research has focused on state-owned enterprises and family-based business groups (chaebol). He has also written extensively on development issues, in conjunction with policy consultation projects under Korea’s Knowledge Sharing Program (KSP). After the 2002 Presidential Election in Korea, he worked for the Presidential Transition Committee and the Presidential Committee on Northeast Asia and helped to set policy directions for the restructuring of the electricity and gas sector and for Northeast Asian energy cooperation. Dr. Lim was at Brookings as a CNAPS Fellow in 2005-06. After returning to KDI in 2007, he...
Practitioner
Ximing Zhang is a Senior Dams Specialist working in the World Bank’s Water Global Practice. He has been working on dam safety management, irrigation and agricultural development, flood and watershed management in globally. He has been working at the World Bank since 2005 and has held different corporate and regional assignment, including in the East Asia Pacific Region, South Asia Region, Africa Region, Latin American and Carrabin Region and Europe and Central Asia Region, etc. Prior to joining the World Bank, he worked at the Ministry of Water Resources in China. Ximing holds degrees in Hydropower Engineering, Hydraulics and Business Administration in Finance from Tsinghua University, Leeds University and Maryland University.
Case study
Overview Jiangxi Province, on the southern bank of the lower reaches of the Yangtze River, is one of China’s largest agricultural producers. However, Jiangxi is characterized by uneven and slow rural development, rough agricultural production techniques, and low income among farmers. In recent years, productivity has suffered from bottlenecks in agricultural infrastructure, a lack of access to market, and inadequate production technology and technical knowledge and capabilities among farmers. In 2004 the province proposed a large-scale agricultural project to improve rural and agricultural development in the province, focusing on water conservation, irrigation, drainage infrastructure, agricultural productivity, and market systems. This case study looks at the Chinese Government’s...
Case study
To download and read this case study, by Ji Woong Yoon, click here.   To read a condensed delivery note on the E-RRS system, prepared by Jacob Bathanti, click here. Context A National ID is called a “Resident ID” in Korea. The system is called the resident registration system because the system is based on a resident’s address where the local government is in charge. This act requires each citizen to register his/her personal information and provides a unique ID number that cannot be changed. Under this act, each household is obligated to register with the local administration and provide moving-in data when it moves to a new house. The National e-Government Development Program was launched to construct an e-RRS from 1992 to early 2000s. However, for the first decade of the program, the e...
Practitioner
Greg Power is director and co-founder of Global Partners Governance. He has been involved in political and parliamentary reform for around 20 years. Greg has worked in the Middle East, sub-Saharan Africa, Central and Eastern Europe and Latin America. Greg’s work involves providing direct support to politicians and ministers, developing strategies and managing the process of political reform. He has also provided advice to a variety of international organisations and donor agencies helping, amongst others, the Danish foreign ministry to establish their multi-party institute, and International IDEA to evaluate their work on political parties. He writes widely on issues such as the application of political economy analysis, donor approaches to reform, and parliamentary transparency. He was...
Practitioner
Tara Vishwanath is a Lead Economist in the Middle East and North Africa (MENA) Region's Poverty Reduction and Economic Management group of the World Bank. She coordinates work in the region on poverty, gender and impact evaluation. Prior to joining MENA, she led the poverty group in the South Asia region. Before joining the World Bank, she was a Professor in the Department of Economics at Northwestern University.
Practitioner
As the Global Leader for Sustainable Infrastructure and Services at the World Bank Group, Paul hopes to be able to provide value and help cities deal with their enormous challenges by successfully integrating the planning, social, technical and financial aspects of urban development. Recent changes such as large migration and extreme weather events require new and innovative solutions in the urban space. Paul has more than 20 years of experience in urban development and infrastructure projects in large, medium and small cities. He has identified, prepared and executed large-scale investment programs for the World Bank targeting urban and rural infrastructure all across the world. Over this time, he has demonstrated that providing attention to details can significantly improve results and...
Practitioner
Doyle Gallegos is the World Bank's Lead ICT Policy Specialist. In this role, Mr. Gallegos leads the Bank’s telecommunications policy and regulatory agenda, regional backbone and rural connectivity programs, and implementation of PPPs in client countries. Prior to joining the World Bank he worked as a consultant with Booz Allen Hamilton as a Senior Advisor and as a Senior Manager in Deloitte Consulting throughout the Middle East, Latin America, Europe, and US. Mr. Gallegos also has held VP level positions with telecom start-up and emerging business enterprises. Mr. Gallegos has an MBA in Finance from the Wharton School and an undergraduate degree in Economics from Columbia University.
Practitioner
Omar Arias is the Practice Lead Economist of the Social Protection and Labor Global Practice and Global Lead for skills at the World Bank. Previously he was acting Sector Manager and Lead Economist in the Human Development Economics Unit for the World Bank Europe and Central Asia region; the sector leader of Human Development for Bolivia, Chile, Ecuador, Peru, and Venezuela; a senior economist in the Poverty and Gender Group of the Latin American region; and a research economist at the Inter-American Development Bank. He has been a co-author of various analytical studies, including recent regional reports on pensions (“The Inverting Pyramid: Pension Systems Facing Demographic Challenges in Europe and Central Asia”) and jobs ("Back to Work: Growing with Jobs in Europe and Central Asia...
Practitioner
Maitreyi Bordia Das is the World Bank's Global Lead for Social Inclusion. Based in Washington DC, she works on issues of inequality and exclusion and on the design and implementation of social policy and programs. Among other publications, Maitreyi is also the lead author of the 2013 report, "Inclusion Matters: The Foundation for Shared Prosperity"​ and most recently of "Scaling the Heights: Social Inclusion and Sustainable Development in Himachal Pradesh"​. She started her career as a lecturer in St Stephen's College, University of Delhi, has been a MacArthur Fellow at the Harvard Center of Population and Development Studies and worked as advisor to the United Nations Development Program. She has a PhD in Sociology (Demography) from the University of...
Practitioner
Daria Taglioni is a lead economist in the Trade and Competitiveness Global Practice of The World Bank Group and the Global Solutions Lead for Global Value Chains. Her experience in economic policy analysis covers issues of trade, international competitiveness, globalization, and the links between financial markets and trade. Prior to joining the World Bank, Daria worked at the European Central Bank, and at the Organisation for Economic Cooperation and Development. She holds a PhD in International Economics from the Graduate Institute, Geneva.
Practitioner
Bill Kingdom is the Global Lead for Water Supply and Sanitation in the Water Global Practice of the World Bank. During his career in the sector he has worked extensively in South and East Asia, the Middle East, UK, USA, and Canada. He has led urban and rural water supply and sanitation investment projects, supported regulators, provided policy advice and implemented a number of innovative PPP projects including small town and performance based leakage reduction contracts in Vietnam, wastewater operations contracts in Canada and a novel approach to deliver 24/7 water supplies in India. He has authored many papers including on the characteristics of well-run utilities, the role of aggregation in service delivery, performance based leakage control, and the challenges of measuring...