How to Overcome Communication and Cultural Barriers to Improve Service Provision to Indigenous Populations
How could Mexico implement its flagship conditional cash transfer program—Oportunidades, now Prospera—more effectively to help indigenous populations break the transmission of intergenerational poverty? To better serve indigenous populations, Oportunidades needed to overcome the cultural and communication barriers between the program implementers and its indigenous beneficiaries.
Community Policing and Youth Violence Prevention Approaches and Implementation in El Salvador, Guatemala, Honduras, and Nicaragua
This case study analyzes the implementation of the community policing model in El Salvador, Guatemala, Honduras, and Nicaragua. Violence and street crime committed against and by young people are one of six principal threats to citizen security in Central America. Many factors have made it difficult for Central American governments to control youth violence. Community policing is designed to improve police-community relations by transitioning from repressive policing to a prevention model of policing.
This case study investigates the Vida Melhor (A Better Life) Program that the Bahia state government in Brazil launched in 2011 to promote the social and productive inclusion of disadvantaged (low-income, also called “popular”) entrepreneurs, and highlights how a governmental social policy can interact with and provide services to a highly vulnerable, unorganized sector.
In this video Fredrik Galtung, from Integrity Action, talks about DevelopmentCheck, an app for real-time citizen feedback on the transparency, participation and the effectiveness of development projects that enables community monitors to report on their success rate in implementing fixes to identified problems. He discusses how this and other tools and techniques can be used to gather continuous feedback from stakeholders, help articulate tacit knowledge through the use of structured dialog or case studies, and to "course correct" during the implementation of development projects.
Alexandria Valerio is a lead education specialist in the Education Global Practice at the World Bank Group. She is currently a member of World Development Report 2018, which focuses on Education.