Smart Summit

May 12, 2016
World Bank HQ

Gathering and acting on feedback takes resources, so we must ask if it leads to better outcomes – in other words, is it the smart thing to do? If so, how can it help us design and implement better programs? Are there instances when we see measurable correlations between the use of beneficiary feedback and improved outcomes of interest?

This summit brings together practitioners and experts in aid, development, and philanthropy to interrogate the concept of feedback as the “smart thing,” and to bring about improvements in these fields.

As part of this conference Feedback Labs is publishing a draft of the paper “Is feedback smart?” This paper is a first attempt to frame the issue conceptually, review existing empirical work, and suggest productive avenues for future exploration. 

The 'Smart Summit' is presented by Feedback Labs in collaboration with the Global Delivery Initiative, and facilitated by Reboot. 

For more information, please visit the link

8:30-9:00 Registration and Coffee
9:00 – 9:30 Is Feedback Smart?
9:45 – 11:00 What is good evidence?
11:00 – 11:15 Break + Coffee
11:15- 11:45 “Unpacking” Evidence
12:00 – 1:15 Feedback and RCTs + lunch
1:30 – 2:45 Does patient feedback improve outcomes?
3:00 – 4:15 It’s only SMART if it WORKS
4:30 – 5:15  What’s Next?
5:15pm Cocktails and Conversation with GDI



Michael Woolcock
Lead Social Development Specialist
World Bank’s Development Research Group

Dean Karlan
Professor of Economics
Yale University

Stefan Koeberle
Director for Strategy, Risk and Results
World Bank

Maria González de Asis
Head of the Science of Delivery team
Global Delivery Initiative

Fay Twersky
Senior Director
William and Flora Hewlett Foundation

Vijayendra Rao
Lead Economist, Development Research Group
Social Observatory, The World Bank

Tim Ogden
Managing Director
Financial Access Initiative

Basit Chaudhry
Founder and CEO
Tuple Health

Samir K. Doshi
Senior Scientist
USAID Global Development Lab

Erin Holve
Senior Director

David Evans
Senior Economist
World Bank

Kavita Patel
Nonresident Senior Fellow
Brookings Institution

Caroline Fiennes
Founder and Director
Giving Evidence

Fredrik Galtung
President and co-founder
Integrity Action

Alison Hemberger
Markets and Learning Advisor
Mercy Corps

Dave Algoso
Freelance Consultant

Dennis Whittle
Co-Founder and Executive Director
Feedback Labs

Panthea Lee