Global Delivery Initiative: Learning, Iterating and Adapting to Achieve Results

January 11, 2016 to January 13, 2016
ECLAC Headquarters, Vitacura, Santiago

"How to deepen our understanding to improve implementation?" The workshop will convene a group of practitioners who are working towards more effective ways to use delivery case studies and other relevant sources of information. The objective is to enhance an evidence-based process of decision making throughout the implementation process.

The GDI workshop will gather a group of development practitioners from inside and outside the Latin America region to discuss the challenge of being more effective and systematic in fostering delivery of better results in complex environments. Participants will engage in a collaborative process to identify how to continue leveraging efforts towards delivering solutions to local problems. Participants will include representatives from government programs and agencies with experience producing and using delivery case studies and other sources of evidence to better inform programs and policies throughout the implementation process.


1. Gather a group of development practitioners to establish the groundwork for future collaboration on how to operationalize as SoD approach to better inform programs and policies.

2. Facilitate the GDI as a common space to systematize knowledge towards solving delivery challenges and improving results.

3. Share experiences on how governments and development organizations are using mechanisms that systematize lessons throughout the implementation process -such as delivery case studies- and practicing adaptive implementation as an answer to a more resourceful, systematic, and locally-contextualized problem solving approach.

4. Discuss common methodological aspects of delivery case studies.

5. WB-CEPAL-GIZ and other partners discuss future joint collaboration around the Global Delivery Library.

This 2-day workshop will be structured around three types of sessions:

 Delivery Practices: Discussion of the implementation of particular programs.

 Learning from Implementation: Discussion from findings and frameworks to improve delivery.

 Keynote Speeches: One person presentation to shed light on a particular initiative/experience focused on operationalizing a delivery approach.

Each module will conclude with a participatory discussion to wrap up the learning and possible knowledge and operational gaps.

For more details please see here


Monday 11

(Closed session, by invitation only)


Registration - 4th floor terrace

Welcome Reception (ECLAC headquarters) - 4th floor terrace

Tuesday 12 

Workshop Master of Ceremony: Mr. Claudio Santibanez, Senior Economist, World Bank

8: 45-9: 50

Opening Remarks

  • Mr. Antonio Prado, Executive Secretary Adj. ECLAC

Welcome Remarks

  • Mr. Jorge Rodrigues, Deputy Director for Public Sector Function of the Budget Office, Ministry of Finance of Chile
  • Dr. Karin Kemper, Senior Regional Advisor , Latin America and the Caribbean Vice Presidency, World Bank
  • Dr. Sabine Müeller, General Director, Sectoral Department, GIZ - Key note: What have we learned about what it takes to achieve good implementation and why we engage with GDI to keep learning from experience?

9: 50-10: 30

Why A Global Delivery Initiative (GDI)?: Deepen our understanding of Complex Implementation Processes

  • Ms. María González de Asis. Program Manager, Science of Delivery, World Bank
  • Mr. Anselm Schneider, Program Director for Strategic Cooperation with Multilateral Organizations, GIZ
  • Mr. René Hernández, Director of Capacity Building and Education, ILPES-CEPAL

Moderator: Mr. Oliver Haas, Senior Operations Officer, World Bank

10: 30-10: 40

Review of Workshop Agenda

  • Mr. Claudio Santibanez, World Bank

10: 40- 11:00

Coffee Break

Improving Delivery Experiences from the Center of Government

Delivery in Practice 1: Chile, Malaysia, China

11: 00-11: 20

Chile’s Challenges to Improve the Performance of Public Programs

  • Ms. Paula Darville, Head of the Public Management Control Division of the Budget Office, Ministry of Finance of Chile

11: 20-11: 40

Malaysia's Performance Management Delivery Unit (Pemandu)

  • Mr. Michael Woolcock, Senior Social Development Specialist, World Bank

11: 40-12: 00

People’s Republic of China’s Strategy to Develop Case Studies on Delivery Challenges

  • Mr. Yingming Yang, Deputy Director General, Department of International Economic and Financial Cooperation, Ministry of Finance, China

12: 00-12: 20

Towards a More Effective State: Public Policies, Learning and Management

  • Mr. Pablo Brassiolo, Principal Economist-Socioeconomic Research Department CAF

12: 20-13: 00

Interview with Panelists: The problem addressed and expected results; how adaptive implementation works; how case studies help to inform policies; how to enhance learning from results.

  • Moderator: Ms. Lucy Winchester, expert ILPES

13: 00-14: 30


14: 30-15: 20

Keynote Speaker - Chile’s Educational Reform: Is it Possible to Align the Several Actor’s Interests without Sacrificing Delivery of Results?

  • Speaker: Mr. Andres Palma Irarrázaval, Executive Secretary of the Educational Reform, Ministry of Education
  • Interviewer: Mr. Javier Martinez, Knowledge Management Expert, Knowledge Works

Improving Delivery Experiences from Multi-Sectoral Perspectives

Delivery in Practice 2: Paraguay, Chile, Argentina

15: 20-15: 40

Paraguay’s ‘Sembrando Oportunidades’ National Poverty Reduction Program

  • Mr. Sebastian Codas, Director General Results-Based Management, Ministry of Planning of Paraguay

15: 40-16: 00

Chile’s “ Education and Culture in STI (Science, Technology and Innovation)” Pilot within a Complex Educational Reform Change Process

  • Mr. Christian Nicolai, Executive Director, CONICYT, Chile
  • Sra. Katherine Villarroel, Executive Secretary, National Council of Innovation for Development (CNID), Chile
  • Ms. Natalia Mackenzie, Director, EXPLORA

16: 00-16: 20

Argentina’s ‘Programa Sumar’: How to Ensure Quality Health Care and Coverage of Uninsured Populations

  • Mr. Martin Sabignoso, National Coordinator of Public Health Program SUMAR

16:20 – 17:20

Interview to Panelists: The problem addressed and expected results; how a focus on adaptive implementation works; how case studies help to better inform policies; what to do different to enhance learning from results

  • Moderator: Mr. René Hernández,  Director of Capacity Building and Education, ILPES-CEPAL

17: 20-18: 00

Keynote Speaker - "The way of doing things"

  • Mr. Rodrigo Marquez, Director of the Human Development Office, UNDP Chile
  • Comments: Ms. Jonna Lundvall, Social Scientist, World Bank

18: 00-18: 05

End of Day Notes by Mr. Claudio Santibanez, World Bank


Wednesday 13

How to Use Evaluations for Better Decision-Making Processes and Public Policies

Learning from Implementation 1: CONEVAL (Mexico) and GIZ (Germany)

9: 00-9: 20

How CONEVAL Uses Information to Improve Social Programs 2007 – 2015

  • Mr. Jose Manuel del Muro, Director, Monitoring of Social Programs, CONEVAL

9: 20-9: 40

Strengthening M&E Instruments for Social Development Programs

  • Mr. Dante Arenas, expert ILPES-CEPAL

9: 40-10: 00

Beyond Knowledge: Evaluations to Influence Decision Making?

  • Mr. Ricardo Gomez, Director of Evaluation, GIZ

10: 00-10: 30

Panel Discussion: How to Improve the Use of Evaluations through a SoD Approach

  • Moderator: Ms. Maria del Camino Hurtado, Operations Officer, World Bank

10: 30-11: 00

Coffee Break

Learning How to Collect, Share and Use Experiential Knowledge

Learning from Implementation 2

11: 00-11: 40

Capturing Tacit Knowledge in the Process of Implementation and Delivery: Relevance, methodologies, experiences and learning from results

  • Mr. Luiz Ramalho, Senior Project Manager, GIZ
  • Ms. Soniya Carvalho, Lead Evaluation Officer, IEG World Bank
  • Ms. Lucy Winchester, expert ILPES-CEPAL

11: 40-12: 30

Panel Discussion: How to Recover, Systematize and Effectively Share Tacit Knowledge

  • Moderator: Lorena Lopez, Advisor AMEXCID/GIZ Project

12: 30-14: 00


14: 00-14: 30

Embracing Complexity for Development Work: the Role of Case Studies

  • Speaker: Mr. Michael Woolcock, Lead Social Development Specialist, World Bank
  • Comments: Mr. Joerg Freiberg, Senior Advisor to GIZ

How to Facilitate Adaptive Implementation (Closed session)

Learning from Implementation 3: Group work and Roundtable

14: 40-16: 00

Group Work

  1. General conclusions and recommendation on the framework of using delivery case studies in different institutional settings;
  2. How to improve real-time learning and adaptation during implementation processes?

Facilitator: Mr. Oliver Haas, Senior Operations Officer, World Bank

16: 00-16: 30

Coffee Break

16: 30-17: 30

Round Table: How to Improve Adaptive Implementation.

Participants: Working groups’ rapporteurs; Government representatives

17: 30-18: 00


  • Dr. Sabine Müeller, General Director, Sectoral Department, GIZ
  • Ms. María González de Asis. Program Manager, Science of Delivery, World Bank
  • Jorge Mattar, Director of ILPES