Delivery Challenges

Delivery Challenge: Staff turnover

Challenges caused by short tenure of staff on projects.

Interactive

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Percentage of Projects with Staff turnover

  • Less than 25%
  • 25 - 50%
  • 50 - 75%
  • More than 75%

Any information shown on this map do not imply, on the part of the Global Delivery Initiative, any judgment or endorsement on the status of any territory.

Case study
This case study examines how JICA and the Royal Thai Government collaborated on a project to strengthen the Multi-Disciplinary Teams approach to protect victims of human trafficking. Human trafficking is a serious human rights violation that can destroy lives, undermining families and communities while weakening the rule of law and strengthening transnational organized crime networks. Thailand is a source, destination, and transit country for men, women, and child victims of forced labor and sex trafficking. In recognition of the seriousness of the problem and the scope for increasing vulnerability in the context of both global and ASEAN community economic integration, the Royal Thai Government, local and international NGOs, and international organizations have made efforts to address...
Case study
This case study is one of the five winning entries from the 2019 GDI Case Study Competition. Prior to 2008, the public service delivery mechanism in Pakistan was outdated and inefficient because of a lack of digitization and process automation. The situation was especially critical in Punjab, the most populous province in the country, where reforming the system required changing a culture of inefficiency and rent seeking. In 2008, concerns about petty corruption led one district in Punjab to pilot the Citizen Feedback Monitoring Program (CFMP) to address the monitoring and evaluation challenge. In 2012, the Punjab Information Technology Board implemented the program across 36 districts in Punjab and 25 different public services. Development Challenge: Improving government service delivery...
Case study
This case study is about the challenges facing the Ghanaian National Health Insurance Scheme's claims management, how the processes of the e-claims system from 2010-13 were developed, and how the system bolstered efficiency in claims review and reimbursement, leading to lower claims costs through the detection of errors, abuse, and fraud. These efforts were led by the NHIS with support from the Ministry of Health, Ghana Health Service (GHS), service providers, and the World Bank’s Health Insurance Project (HIP). Despite the delivery problems encountered in technical, human resource, and financial matters, the NHIS effectively managed these challenges through evidence-based strategies. This enabled the NHIS to effectively use the e-claims system as a cost containment measure; the system...
Case study
Development challenge The Strengthening Climate Resilience in the Barotse Sub-basin Project aims to strengthen Zambia’s national institutional framework for climate resilience and improve the adaptive capacity of vulnerable communities in the Barotse sub-basin of the Zambezi floodplain. Development solution To address these challenges, the project provides capacity and financial support to an interim inter-ministerial national climate change secretariat in the Ministry of National Development Planning, as well as facilitation and technical capacity building for mainstreaming climate change into local-level development plans, community decision-making, and through direct sub-project grants to communities, wards, and districts for climate adaptation measures. This has required significant...
Practitioner
Doyle Gallegos is the World Bank's Lead ICT Policy Specialist. In this role, Mr. Gallegos leads the Bank’s telecommunications policy and regulatory agenda, regional backbone and rural connectivity programs, and implementation of PPPs in client countries. Prior to joining the World Bank he worked as a consultant with Booz Allen Hamilton as a Senior Advisor and as a Senior Manager in Deloitte Consulting throughout the Middle East, Latin America, Europe, and US. Mr. Gallegos also has held VP level positions with telecom start-up and emerging business enterprises. Mr. Gallegos has an MBA in Finance from the Wharton School and an undergraduate degree in Economics from Columbia University.
Practitioner
As Practice Manager in the Social Protection, Labor and Jobs Global Practice, Hana Brixi leads the engagement in the MNA region. Prior to this position, she led the Global Solutions Group on Public Service Delivery in the Governance Global Practice, and served as Program Leader for the Gulf countries and Lead Economist for Human Development in the MNA region. In her career, Hana has been advancing World Bank engagement on human development, governance and public finance especially in the MNA, East Asia and Europe & Central Asia regions. Based in China during 2001-10, she also served as World Health Organization’s Coordinator for Health Sector Development and UNICEF Social Policy Chief, and she taught as a Visiting Professor at Tsinghua University, School of Public Policy and...
Practitioner
Maitreyi Bordia Das is the World Bank's Global Lead for Social Inclusion. Based in Washington DC, she works on issues of inequality and exclusion and on the design and implementation of social policy and programs. Among other publications, Maitreyi is also the lead author of the 2013 report, "Inclusion Matters: The Foundation for Shared Prosperity"​ and most recently of "Scaling the Heights: Social Inclusion and Sustainable Development in Himachal Pradesh"​. She started her career as a lecturer in St Stephen's College, University of Delhi, has been a MacArthur Fellow at the Harvard Center of Population and Development Studies and worked as advisor to the United Nations Development Program. She has a PhD in Sociology (Demography) from the University of...
Practitioner
Jonathan Coony is the Global Lead for Green Competitiveness at the World Bank. He co-leads the organization’s work to support private sector in developing countries to successfully compete in growing climate-related sectors with a focus on innovation. Previously he was the Program Coordinator of the World Bank’s Climate Technology Program (CTP) at the World Bank. During his tenure, the program scaled considerably to establish a network of seven Climate Innovation Centers to support firms to innovate commercial climate solutions for local markets and grow their businesses. Over this time, the CTP brought in five donor partners with over $70 m committed. Jonathan has also worked in the World Bank energy sector. Prior to the World Bank, Jonathan worked at the International Energy Agency (IEA...
Practitioner
Emily Sinnott is a senior economist in the Human Development Economics Unit of the European and Central Asia Department of the World Bank and co-author of the flagship report "Natural Resources in Latin America and the Caribbean: Beyond Booms and Busts?" Prior to joining the World Bank she worked in the Ministry of Finance of Guyana. Emily holds a Ph.D. in economics from the European University Institute.
Practitioner
Bill Kingdom is the Global Lead for Water Supply and Sanitation in the Water Global Practice of the World Bank. During his career in the sector he has worked extensively in South and East Asia, the Middle East, UK, USA, and Canada. He has led urban and rural water supply and sanitation investment projects, supported regulators, provided policy advice and implemented a number of innovative PPP projects including small town and performance based leakage reduction contracts in Vietnam, wastewater operations contracts in Canada and a novel approach to deliver 24/7 water supplies in India. He has authored many papers including on the characteristics of well-run utilities, the role of aggregation in service delivery, performance based leakage control, and the challenges of measuring...
Practitioner
Susan Wong is the World Bank’s Global Lead for Community-Driven Development (CDD). She has led and worked on some of the largest CDD and local government programs in the world including in Indonesia, Philippines, Myanmar, Cambodia, Laos, India, Afghanistan, and Morocco. Her specialties are in the areas of: monitoring and evaluation, CDD and local governance, social safeguards, and operations. Susan has published on topics related to monitoring and evaluation, political economy, and community-driven development, and led one of the largest randomized impact evaluations in the world from 2007-2010 in Indonesia. Susan joined the World Bank in 2002 and has served as Social Development Program/Sector Manager, Social Development Sector Coordinator in Indonesia, and Lead Specialist. Prior to...
Practitioner
Tara Vishwanath is a Lead Economist in the Middle East and North Africa (MENA) Region's Poverty Reduction and Economic Management group of the World Bank. She coordinates work in the region on poverty, gender and impact evaluation. Prior to joining MENA, she led the poverty group in the South Asia region. Before joining the World Bank, she was a Professor in the Department of Economics at Northwestern University.
Practitioner
Shomik Raj Mehndiratta is a Lead Transport Specialist working in the World Bank’s Latin America and Caribbean region based in Washington DC. He is working on transport and climate issues across countries in the region. He has been at the World Bank since 2002 and in the period 2007-2010 he lived and worked in China. He is co-editor and author of an edited book on Low Carbon Urban Development in China. Prior to the World Bank he worked at CRA International, a business and economics consulting firm, based out of Boston MA. Shomik is an Indian national, and holds a PhD from the University of California at Berkeley.
Practitioner
As the Global Leader for Sustainable Infrastructure and Services at the World Bank Group, Paul hopes to be able to provide value and help cities deal with their enormous challenges by successfully integrating the planning, social, technical and financial aspects of urban development. Recent changes such as large migration and extreme weather events require new and innovative solutions in the urban space. Paul has more than 20 years of experience in urban development and infrastructure projects in large, medium and small cities. He has identified, prepared and executed large-scale investment programs for the World Bank targeting urban and rural infrastructure all across the world. Over this time, he has demonstrated that providing attention to details can significantly improve results and...
Practitioner
Ms. Carvajal is a specialist in the subject of negotiation and alternative dispute resolution. She obtained her MBA with an emphasis on Marketing at the University of San Diego in California and holds a degree in Law from the University of Costa Rica. Her work over the last decade has provided her with extensive experience in the area of public service. She has specialized in Alternative Conflict Resolution Methods and is currently a member of the Centro Internacional de Arbitraje y Conciliación Comercial (International Center for Arbitration and Commercial Conciliation). She was a member of Road Safety Committee, which is led by the Fundación Internacional de Automovilismo (International Automobile Foundation). As Minister of Public Works and Transportation in Costa Rica she achieved a...
Practitioner
Omar Arias is the Practice Lead Economist of the Social Protection and Labor Global Practice and Global Lead for skills at the World Bank. Previously he was acting Sector Manager and Lead Economist in the Human Development Economics Unit for the World Bank Europe and Central Asia region; the sector leader of Human Development for Bolivia, Chile, Ecuador, Peru, and Venezuela; a senior economist in the Poverty and Gender Group of the Latin American region; and a research economist at the Inter-American Development Bank. He has been a co-author of various analytical studies, including recent regional reports on pensions (“The Inverting Pyramid: Pension Systems Facing Demographic Challenges in Europe and Central Asia”) and jobs ("Back to Work: Growing with Jobs in Europe and Central Asia...
Practitioner
Daria Taglioni is a lead economist in the Trade and Competitiveness Global Practice of The World Bank Group and the Global Solutions Lead for Global Value Chains. Her experience in economic policy analysis covers issues of trade, international competitiveness, globalization, and the links between financial markets and trade. Prior to joining the World Bank, Daria worked at the European Central Bank, and at the Organisation for Economic Cooperation and Development. She holds a PhD in International Economics from the Graduate Institute, Geneva.
Practitioner
R. Mukami Kariuki, is currently the World Bank, Sector Manager for Urban Development and Services in East and Southern Africa; and thematic coordinator for Urban Development in Africa. An Urban and Regional Planner by training, she has more than 20 years of experience in the fields of decentralization, local capacity building, urban/regional development planning, and infrastructure and service delivery. Her work experience spans several continents and a range of urban sector priorities including slum upgrading, disaster management, local government and decentralization; it includes specialization in the water sector, including pro-poor water supply and sanitation services, local and small private service providers, services for small towns. She has written or contributed to a number of...
Practitioner
Mr. Ivan Rossignol is the Chief Technical Specialist, Trade and Competitiveness Global Practice of the World Bank Group. In this global role, Ivan leads the Bank knowledge and operational agenda on issues related to Growth Strategies and Competitiveness. He focuses on clusters, value chains, enclave approaches (incl. economic zones and growth poles), and growth corridors. He also leads the practice’s work on Fragile and Conflict Affected countries. Prior to his current role, he was the World Bank’s Manager for the Finance and Private Sector unit in South Asia, where his team handled issues such as the Kabul Bank crisis (Afghanistan), the India Manufacturing Growth plan, SME development (Sri Lanka). In over 20 years with the World Bank Group, Ivan has held several positions, including...