Delivery Challenges

Delivery Challenge: Organizational capacity

Challenges caused by inability of an organization to execute interventions due to its overall institutional arrangements.

Interactive

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Percentage of Projects with Organizational capacity

  • Less than 25%
  • 25 - 50%
  • 50 - 75%
  • More than 75%

Any information shown on this map do not imply, on the part of the Global Delivery Initiative, any judgment or endorsement on the status of any territory.

Case study
This case study examines how JICA and the Royal Thai Government collaborated on a project to strengthen the Multi-Disciplinary Teams approach to protect victims of human trafficking. Human trafficking is a serious human rights violation that can destroy lives, undermining families and communities while weakening the rule of law and strengthening transnational organized crime networks. Thailand is a source, destination, and transit country for men, women, and child victims of forced labor and sex trafficking. In recognition of the seriousness of the problem and the scope for increasing vulnerability in the context of both global and ASEAN community economic integration, the Royal Thai Government, local and international NGOs, and international organizations have made efforts to address...
Case study
Kenya has long grappled with issues of improving public service delivery. In 2012, citizens could wait in queues for up to eight hours just to submit the documents required to apply for a driver’s license. To receive faster service, some citizens resorted to paying bribes. In 2013, to improve service delivery, the Ministry of Devolution and Planning launched Huduma Kenya, a one-stop shop that delivered multiple public services from one central location. The goal was to establish at least one of those one-stop shops in each of Kenya’s 47 counties within five years. During implementation, the ministry faced several challenges, including budgetary constraints, institutional resistance from other ministries and agencies, and coordination challenges with national and local government...
Case study
In 2012, Peru gave legal power to Indigenous communities to co-manage a protected natural area in their ancestral homeland, Tuntanain Communal Reserve. The policy aimed to enable the community to participate in conservation activities and benefit from sustainable economic development. Unfortunately, the reality on the ground did not meet the aspirations of the law. There was little engagement by the local population and inadequate resources provided by the state. Indigenous representation suffered from organizational and technical weaknesses. In 2016, the United Nations Development Programme and the Peruvian Authority of Protected Natural Areas launched the capacity building component of the Ecosystems-based Adaptation program that increased local participation in managing the reserve....
Case study
Indonesia, a tropical country home to some of the world’s largest rainforests and peatlands, has long had a major forest fire problem. Fires occurred every year, and in 2015 forest and peatland fires scorched 2.6 million hectares of the archipelago, producing a toxic haze that blanketed the neighboring countries of Singapore and Malaysia. Thousands fell ill, and Indonesia suffered US$16 billion in economic losses. The disaster put the perpetrators of the fires—the forestry industry, palm oil industry, paper and pulp companies, and agricultural communities—in the spotlight. These actors used illegal fires to clear forests and peatland for commercial purposes, and did so with impunity. Forestry law enforcement was weak and the state agencies for fire prevention and suppression were not well...
Case study
This case study examines how BudgIT, a civic organization focused using technology for citizen engagement in Nigeria, worked to enable effective citizen monitoring of Nigeria’s public budgets, and ultimately to ensure that these budgets were effective in addressing citizens’ needs. Nigerian society faced significant challenges related to combating corruption, fostering transparency, and catalyzing civic engagement. With regard to budgets, most citizens were not very motivated to demand transparency from public officials, due to limited understanding of public finances. To address this challenge, BudgIT launched an initiative to democratize budget information and to help citizens across all literacy spans understand better the content of the national budget, especially about capital...
Case study
Facing a rise in crime and emergency situations, the Korean city of Daejeon collaborated with the national government to implement a “smart city” solution that enabled real-time information-sharing in criminal investigations and emergency response. Daejeon, the fifth-most populous city in the Republic of Korea, was the first Korean city to integrate local information and communications technology infrastructure such as municipal networks and closed-circuit televisions. Integrating municipal technology infrastructure and reorganizing related agencies presented inter-agency coordination challenges. In particular, Daejeon needed to overcome institutional barriers to enable real-time data sharing for its smart emergency response system. In 2013, Daejeon opened the Smart City Operation Center...
Case study
This case study examines how the Nigeria Centre for Disease Control (NCDC) tackled an outbreak of Lassa fever and moved from this response to institute a long-term plan to prevent and respond to future outbreaks.  In late 2015, an outbreak of Lassa fever—an acute hemorrhagic fever caused by a virus usually transmitted by rodents—threatened thousands of lives across Nigeria. By the end of December, the outbreak had spread to 14 states and the Federal Capital Territory, infecting more than 400 Nigerians and killing more than 40. The prevalence of cases forced the government to act quickly to diagnose and treat people before the outbreak became an epidemic. Learning from its experience containing the Ebola virus in 2014, the Nigerian government set up a response team, distributed essential...
Case study
This case study examines how the government of Uganda implemented an output-based budgeting system. Uganda began transitioning from output-based budgeting to program-based budgeting in 2013 in a bid to improve the link between budgeting and national strategic objectives. Output-based budgets were developed to reflect the relationship between funding and expected outputs. The drawbacks of Uganda’s output-based budgeting system included unclear alignment with national development plans, insecure and tedious manual processes, inadequate data access and security controls, and incompatibility with other government budgeting systems. The program-based budgeting structure allocates resources by program or functional area, in alignment with the national development plan. Performance data inform...
Case study
To read the case study in English, click here Para leer el estudio de caso en español, oprima aquí Este estudio de caso se centra en el proceso de desarrollo de la Red Federal de Cardiopatías Congénitas (RFCC) en Argentina. Las cardiopatías congénitas (CCs) son defectos cardíacos congénitos presentes al nacer que, si no son detectadas y tratadas a tiempo, pueden ocasionar la muerte del paciente. A principio de la década del 2000, las CCs se convirtieron en una prioridad dentro del sistema de salud argentino como una de las estrategias orientadas a reducir la mortalidad infantil. Además de la falta de capacidad prestacional con respecto a la demanda total, el principal desafío fue el de superar la fragmentación del sistema de salud dentro del marco federal de Argentina. Esta fragmentación...
Case study
Para leer el estudio de caso en español, oprima aquí To read the case study in English, click here This case study examines how Argentina developed a nationwide network for the diagnosis and treatment of congenital heart defects (CHDs) for infants and children without access to health coverage. CHDs are anomalies in the structure of the heart that are present at birth, and can lead to death if not detected and addressed with surgery in time. By the mid-2000s, CHDs had become an important priority for Argentinean health authorities, as part of their strategy to further lower infant mortality rates.  The case study begins by describing the situation in terms of CHD diagnosis and care before the implementation of the CHD Federal Network (FNCHD) and the factors that prompted national and...
Case study
Introduction Farmers in Isabela, a province in the Philippines, have long suffered from natural disasters such as flooding and drought. In recent years, climate change has made life even more difficult for farmers in the area. Droughts lasted longer, typhoons became more frequent, and the timing of seasons varied unexpectedly, making it difficult for farmers to predict rainfall. Most farmers in the region depended solely on rainfall to cultivate crops, which meant they could harvest only once a year. As a consequence, farms had low productivity, and many farmers struggled to get by. In 2009, the Korea International Cooperation Agency (KOICA), the Republic of Korea’s international aid organization, launched the East Asia Climate Partnership (EACP), and the Philippines became a partner...
Case study
This case study is one of the five winning entries from the 2019 GDI Case Study Competition. The education sector in Khyber Pakhtunkhwa, a province in northwestern Pakistan, had long been neglected until successive provincial governments in the 2010s developed an interest in meeting a national constitutional commitment to provide free, compulsory education to all children. This led the provincial government to create the Independent Monitoring Unit (IMU) within the Elementary and Secondary Education Department. The IMU was a semiautonomous wing of the department tasked with monitoring and reporting on all major school indicators. Development Challenge: Improving primary education. There was a mismatch in demand and supply of education. Other problems only exacerbated the challenge,...
Practitioner
Hina Khan works with Adam Smith International as part of the Khyber Pakhtunkhwa Education Sector Programme’s Technical Assistance Team. This team provides technical support to the government of Khyber Pakhtunkhwa (a province in Pakistan) at the provincial, sub-provincial, and school levels to deliver of the government’s strategy and priorities for transforming education service delivery. Khan develops educational data regimes that feed into evidence-based policy making. Prior to this, she worked with DAI on its Alif Ailaan political advocacy campaign, aimed at putting education at the center of the public discourse in Pakistan. Khan is a Fulbright scholar, with a master’s degree in International Education Policy from the Harvard Graduate School of Education.
Case study
This case study is one of the five winning entries from the 2019 GDI Case Study Competition. On January 12, 2010, Haiti was struck by a 7.0 magnitude earthquake, the most devastating natural disaster in the country’s recent history. On March 18, the World Bank approved a US$65 million project that combined early relief and recovery actions with long-term reconstruction planning to rebuild key Haitian institutions and infrastructure. The project faced an urgent need for action, but the application of business-as-usual processes and requirements for project preparation could have slowed the implementation of project activities needed to meet the immediate needs of Haiti after the earthquake. Moreover, in the aftermath of the earthquake, local capacity had effectively collapsed. Development...
Practitioner
Malaïka Bécoulet is a Transport Specialist in the World Bank’s Transport & Digital Development Global Practice working on rural access, sustainable mobility, and resilience. Bécoulet began working at the World Bank in 2013 focusing on rural roads and climate resilient infrastructure projects in Haiti. Prior to joining the Bank, she worked for the European Development Fund on capacity building, and before that on risk identification and mitigation in water and sanitation. Bécoulet has a Master’s in Risk Management from Sciences Po Bordeaux.  
Practitioner
Jordy Chan is a Consultant for the World Bank’s Transport & Digital Development Global Practice. He currently works on Haiti where his focus is on improving connectivity, rural accessibility, and resilience, as well as urban mobility. Prior to this position, Chan worked in outreach and partnership development for the United Nations Office for Project Services (UNOPS) in Haiti, as a Project Finance Analyst at Natixis in Paris, and as a Temporary for the World Bank focusing on improving transportation in Sub-Saharan Africa, most notably on a pilot state and peacebuilding road infrastructure project in the Central African Republic. Jordy holds a Master’s in Public Policy and Development from the Paris School of Economics and an engineering degree from Ecole des Ponts ParisTech.
Case study
This case study is one of the five winning entries from the 2019 GDI Case Study Competition. Prior to 2008, the public service delivery mechanism in Pakistan was outdated and inefficient because of a lack of digitization and process automation. The situation was especially critical in Punjab, the most populous province in the country, where reforming the system required changing a culture of inefficiency and rent seeking. In 2008, concerns about petty corruption led one district in Punjab to pilot the Citizen Feedback Monitoring Program (CFMP) to address the monitoring and evaluation challenge. In 2012, the Punjab Information Technology Board implemented the program across 36 districts in Punjab and 25 different public services. Development Challenge: Improving government service delivery...
Case study
Since its inception in 1988, Nepal’s Female Community Health Volunteer program had helped connect people in difficult-to-reach areas to the health system, but by the 2000s the Nepali government wanted to accomplish more. Many health outcomes were still poor, including high neonatal and infant mortality, and preventable infant- and child-specific diseases were among the top 10 leading causes of death in the country. In 2008, a Nepal-based non-governmental organization called Nyaya Health Nepal began working with the national health ministry to improve health services in one Nepali district. Development Challenge: The core development challenge that Nyaya’s pilot program aimed to address was strengthening the health system. There was low utilization of available health services and the...
Case study
To download and read this case study on public–private partnership (PPP) policy in the Republic of Korea, by Hyeon Park, click here.   To read a condensed delivery note on public–private partnership (PPP) policy in the Republic of Korea, prepared by Sooyoung Choi, click here. This case study reviews the evolution of public–private partnership (PPP) policy in the Republic of Korea in chronological order and identifies the lessons learned. It describes the background of the country’s innovative infrastructure financing scheme in the early 1990s and the policy measures that were used to promote private investment in the wake of the Asian financial crisis in the late 1990s.  Facing an infrastructure gap, the Korean government passed the PPP Act (the Act on Promotion of Private Capital into...
Case study
In 2003, a negotiated peace ended 14 years of civil war in Liberia. The conflict had killed more than 10 percent of the prewar population and “destroyed or damaged almost all structures and institutions of the state, the economy, and everyday life” (Vinck, Pham, and Kreutzer 2011). Nearly one in two Liberians, including 45 percent of the country’s skilled workforce, had left the country (Friedman 2012), while an entire in-country generation had little access toeducation. A goal of the elected postwar government was to rebuild the civil service. In 2011, President Johnson Sirleaf promoted an expatriate corporate lawyer, Patrick Sendolo, from head of the governance and economic management assistance program to minister of lands, mining, and energy. In 2012, Minister Sendolo began a...