Delivery Challenges

Delivery Challenge: Geographic access

Challenges stemming from problems accessing populations due to geographical barriers and remoteness.

Interactive

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Percentage of Projects with Geographic access

  • Less than 25%
  • 25 - 50%
  • 50 - 75%
  • More than 75%

Any information shown on this map do not imply, on the part of the Global Delivery Initiative, any judgment or endorsement on the status of any territory.

Case study
Kenya has long grappled with issues of improving public service delivery. In 2012, citizens could wait in queues for up to eight hours just to submit the documents required to apply for a driver’s license. To receive faster service, some citizens resorted to paying bribes. In 2013, to improve service delivery, the Ministry of Devolution and Planning launched Huduma Kenya, a one-stop shop that delivered multiple public services from one central location. The goal was to establish at least one of those one-stop shops in each of Kenya’s 47 counties within five years. During implementation, the ministry faced several challenges, including budgetary constraints, institutional resistance from other ministries and agencies, and coordination challenges with national and local government...
Case study
This case study examines how the government of Uganda implemented an output-based budgeting system. Uganda began transitioning from output-based budgeting to program-based budgeting in 2013 in a bid to improve the link between budgeting and national strategic objectives. Output-based budgets were developed to reflect the relationship between funding and expected outputs. The drawbacks of Uganda’s output-based budgeting system included unclear alignment with national development plans, insecure and tedious manual processes, inadequate data access and security controls, and incompatibility with other government budgeting systems. The program-based budgeting structure allocates resources by program or functional area, in alignment with the national development plan. Performance data inform...
Case study
Across The Gambia, many people lack access to basic financial services that would allow them to borrow and save money. The problem is particularly prevalent in rural areas, where very few banks have branches, and as a result, most rural dwellers—particularly women—remain unbanked. Without savings or access to credit, families struggle to grow their income and improve their wellbeing. To address the problem, Irish Aid, Ireland’s international development aid organization, funded Improving Access to Pro-Poor Financial Services in Sierra Leone and The Gambia, a project launched in 2015 by the National Association of Cooperative Credit Unions of The Gambia (NACCUG) (Dalzell and O’Sullivan 2018). The initiative aimed to provide financial services to poor rural communities by helping credit...
Case study
This case study is one of the five winning entries from the 2019 GDI Case Study Competition. In Morales, a predominately rural municipality in Colombia with a large indigenous population, there was a clear disparity in maternal mortality between indigenous Nasa people and non-indigenous women. In 2019, the Health Department of Morales initiated a new project that aimed to guarantee satisfactory maternal health care for the Nasa. The project intended to improve maternal health care through cooperation between the government health care system and the Nasa’s traditional practices, which valued giving birth in their own community, close to family, and incorporating rituals that reflected the Nasa belief system. Development Challenge: Reducing maternal mortality. In the 42 days following...
Practitioner
Silvia Villegas is an undergraduate student studying government and public affairs at the University of the Andes in Colombia. Her case study “Reducing Maternal Mortality in an Indigenous Community in Colombia” was the wining student submission in the 2019 GDI Case Study Competition. She is part of her school’s student newspaper where she writes about the dynamics of the Colombian armed conflict in Cauca, one of Colombia’s most violent areas. She is representing Colombia as a delegate for the 2019 Intercollegiate Business Convention organized by Harvard Women in Business. She is presently formulating a socially-oriented project where aimed at helping young indigenous girls have better cognitive development.
Practitioner
Practitioner
Susan Wong is the World Bank’s Global Lead for Community-Driven Development (CDD). She has led and worked on some of the largest CDD and local government programs in the world including in Indonesia, Philippines, Myanmar, Cambodia, Laos, India, Afghanistan, and Morocco. Her specialties are in the areas of: monitoring and evaluation, CDD and local governance, social safeguards, and operations. Susan has published on topics related to monitoring and evaluation, political economy, and community-driven development, and led one of the largest randomized impact evaluations in the world from 2007-2010 in Indonesia. Susan joined the World Bank in 2002 and has served as Social Development Program/Sector Manager, Social Development Sector Coordinator in Indonesia, and Lead Specialist. Prior to...
Practitioner
Tara Vishwanath is a Lead Economist in the Middle East and North Africa (MENA) Region's Poverty Reduction and Economic Management group of the World Bank. She coordinates work in the region on poverty, gender and impact evaluation. Prior to joining MENA, she led the poverty group in the South Asia region. Before joining the World Bank, she was a Professor in the Department of Economics at Northwestern University.
Practitioner
Shomik Raj Mehndiratta is a Lead Transport Specialist working in the World Bank’s Latin America and Caribbean region based in Washington DC. He is working on transport and climate issues across countries in the region. He has been at the World Bank since 2002 and in the period 2007-2010 he lived and worked in China. He is co-editor and author of an edited book on Low Carbon Urban Development in China. Prior to the World Bank he worked at CRA International, a business and economics consulting firm, based out of Boston MA. Shomik is an Indian national, and holds a PhD from the University of California at Berkeley.
Practitioner
As the Global Leader for Sustainable Infrastructure and Services at the World Bank Group, Paul hopes to be able to provide value and help cities deal with their enormous challenges by successfully integrating the planning, social, technical and financial aspects of urban development. Recent changes such as large migration and extreme weather events require new and innovative solutions in the urban space. Paul has more than 20 years of experience in urban development and infrastructure projects in large, medium and small cities. He has identified, prepared and executed large-scale investment programs for the World Bank targeting urban and rural infrastructure all across the world. Over this time, he has demonstrated that providing attention to details can significantly improve results and...
Practitioner
Ms. Carvajal is a specialist in the subject of negotiation and alternative dispute resolution. She obtained her MBA with an emphasis on Marketing at the University of San Diego in California and holds a degree in Law from the University of Costa Rica. Her work over the last decade has provided her with extensive experience in the area of public service. She has specialized in Alternative Conflict Resolution Methods and is currently a member of the Centro Internacional de Arbitraje y Conciliación Comercial (International Center for Arbitration and Commercial Conciliation). She was a member of Road Safety Committee, which is led by the Fundación Internacional de Automovilismo (International Automobile Foundation). As Minister of Public Works and Transportation in Costa Rica she achieved a...
Practitioner
Omar Arias is the Practice Lead Economist of the Social Protection and Labor Global Practice and Global Lead for skills at the World Bank. Previously he was acting Sector Manager and Lead Economist in the Human Development Economics Unit for the World Bank Europe and Central Asia region; the sector leader of Human Development for Bolivia, Chile, Ecuador, Peru, and Venezuela; a senior economist in the Poverty and Gender Group of the Latin American region; and a research economist at the Inter-American Development Bank. He has been a co-author of various analytical studies, including recent regional reports on pensions (“The Inverting Pyramid: Pension Systems Facing Demographic Challenges in Europe and Central Asia”) and jobs ("Back to Work: Growing with Jobs in Europe and Central Asia...
Practitioner
Daria Taglioni is a lead economist in the Trade and Competitiveness Global Practice of The World Bank Group and the Global Solutions Lead for Global Value Chains. Her experience in economic policy analysis covers issues of trade, international competitiveness, globalization, and the links between financial markets and trade. Prior to joining the World Bank, Daria worked at the European Central Bank, and at the Organisation for Economic Cooperation and Development. She holds a PhD in International Economics from the Graduate Institute, Geneva.
Practitioner
R. Mukami Kariuki, is currently the World Bank, Sector Manager for Urban Development and Services in East and Southern Africa; and thematic coordinator for Urban Development in Africa. An Urban and Regional Planner by training, she has more than 20 years of experience in the fields of decentralization, local capacity building, urban/regional development planning, and infrastructure and service delivery. Her work experience spans several continents and a range of urban sector priorities including slum upgrading, disaster management, local government and decentralization; it includes specialization in the water sector, including pro-poor water supply and sanitation services, local and small private service providers, services for small towns. She has written or contributed to a number of...
Practitioner
Mr. Ivan Rossignol is the Chief Technical Specialist, Trade and Competitiveness Global Practice of the World Bank Group. In this global role, Ivan leads the Bank knowledge and operational agenda on issues related to Growth Strategies and Competitiveness. He focuses on clusters, value chains, enclave approaches (incl. economic zones and growth poles), and growth corridors. He also leads the practice’s work on Fragile and Conflict Affected countries. Prior to his current role, he was the World Bank’s Manager for the Finance and Private Sector unit in South Asia, where his team handled issues such as the Kabul Bank crisis (Afghanistan), the India Manufacturing Growth plan, SME development (Sri Lanka). In over 20 years with the World Bank Group, Ivan has held several positions, including...
Practitioner
José Cuesta is a development economist with a Ph.D. in economics from Oxford University. He is an affiliated professor at Georgetown University's McCourt School of Public Policy. Cuesta was previously an assistant professor in development economics at the Institute of Social Studies in the Netherlands. He also worked as a research economist and social sector specialist for the Inter-American Development Bank, and as an economist for the United Nations Development Programme in Honduras. Cuesta's research interests revolve around poverty and conflict economics, specifically the distributive analysis of social policies; intra-household allocation; social protection and labor distortions. He also studies the interaction between poverty, conflict and culture. A Spanish national,...
Practitioner
William works in the World Bank's central water unit on water strategy and hydropower. From 2006 to 2012 William lived in Lao PDR, where he was Team Leader for the World Bank’s support to the Nam Theun 2 Hydropower Project as well as for a hydropower and mining technical assistance project. Prior to moving to Vientiane, William worked for the World Bank’s corporate strategy group where he led a team responsible for helping senior management think about the long-term strategic challenges facing the World Bank, including developing scenarios about how the world and international development could evolve by 2020. William received a MPA from Princeton University’s Woodrow Wilson School, which he attended on a Fulbright scholarship, and also has degrees in international politics and...
Practitioner
Sumila Gulyani is currently the Global Lead for Urban Development Strategy and Analytics at the World Bank. From 2012-2014, she served as Manager for Urban Development, Water Supply and Sanitation, and Disaster Risk Management in the Europe and Central Asia Region of the World Bank. The unit’s active portfolio included 38 projects totaling US$4 billion. From 2008-2011, she was based in Kenya as Sector Leader for Sustainable Development for 6 African countries. From 2005-2007, Ms. Gulyani was at Columbia University in New York where she held the position of Assistant Professor and also served as the founding Director of the Infrastructure and Poverty Action Lab (I-PAL). Prior to that, she has held several other positions at the World Bank. Ms. Gulyani received her Ph.D. in Economic...