Delivery Challenges

Delivery Challenge: Change in priorities or lack of commitment

Issues caused by sudden changes in organizational priorities or the degree of commitment to a particular intervention.

Interactive

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Percentage of Projects with Change in priorities or lack of commitment

  • Less than 25%
  • 25 - 50%
  • 50 - 75%
  • More than 75%

Any information shown on this map do not imply, on the part of the Global Delivery Initiative, any judgment or endorsement on the status of any territory.

Case study
When Singapore gained independence in 1959, its literacy and morbidity rates—two important measures of human capital—were similar to those of other lower-middle-income countries. In 1960, the port city-state’s per capita gross domestic product was US$428, less than the world average of US$453 and less than one-sixth that of the United States. There was little reason to expect that this small country (716 square kilometers in area) would become a world leader in the health and education of its people.  Modernizing the economy and achieving prosperity required building and harnessing Singapore’s human capital. The government charted a new path for Singapore, adopting a fast-paced industrialization strategy to create employment for an unskilled workforce and generate export earnings....
Case study
This case study is one of the five winning entries from the 2019 GDI Case Study Competition. Prior to 2008, the public service delivery mechanism in Pakistan was outdated and inefficient because of a lack of digitization and process automation. The situation was especially critical in Punjab, the most populous province in the country, where reforming the system required changing a culture of inefficiency and rent seeking. In 2008, concerns about petty corruption led one district in Punjab to pilot the Citizen Feedback Monitoring Program (CFMP) to address the monitoring and evaluation challenge. In 2012, the Punjab Information Technology Board implemented the program across 36 districts in Punjab and 25 different public services. Development Challenge: Improving government service delivery...
Case study
In 2003–04, European Union (EU) technical assistance helped establish the Civil Service Commission (CSC) in Azerbaijan. The EU launched an initiative in June 2009 to integrate Eastern European countries into the EU economy on the basis of shared values such as democracy, rule of law, respect for human rights and basic freedoms, market economies, and sustainable development. The EU’s Eastern Partnership is designed to establish a deep and comprehensive free trade area under the framework of an association agreement among partner countries. The Comprehensive Institution Building Program provides support (in the form of grants) for partners to develop their human and institutional capacity. The institutional setup of EU grants leaves limited room for changes and adaptation. The EU requires...
Case study
This case study examines how the government of Ethiopia implemented an approach for comprehensive policy planning and mechanisms for improved stakeholder coordination in the health sector. In line with this approach, the government designed an innovative policy intervention, the Health Extension Program (HEP), in 2004 as an integral part of the second Health Sector Development Program (HSDP). This intervention was believed to build efficiency and effectiveness in terms of finance mobilization and utilization and to fill skill gaps and enhance accessibility, which were the main constraining factors in the execution of the first HSDP. However, implementation faced delivery challenges including inadequate stakeholder coordination and engagement and diffuse leadership and commitment capacity...
Practitioner
Practitioner
Engida Abebe is a Development Plan Preparation and M&E Senior expert with more than 10 years of experience working in public institutions. He currently works at the Planning and Development Commission of Ethiopia (PDC). Engida has expertise in Urban Local Development Plan (LDP) Preparation, particularly in socioeconomic analysis; medium- and long-term National Development Plan Preparation; monitoring and evaluation; impact evaluation and case writing techniques. Engida has 5 years of experience with engaging and analyzing national economic development issues across macroeconomic, economic sectors, social sectors, and global economic situations for Development Plan Preparation and M&E. Engida holds a Masters of Development Policy from the Korean Development Institute School of...
Case study
To download and read this case study on the Republic of Korea's real-name financial transaction system (RNFTS), written by Wonhyuk Lim, click here.   To read a condensed delivery note on the RNFTS, prepared by Christine H. Joo, click here. A real-name financial transaction system (RNFTS) requires that the real name of an individual or a legal entity be used in financial transactions, subject to verification by some form of identification. By enhancing the integrity and transparency of financial transactions, RNFTS aims to address the development challenge of reducing corruption and promoting fair taxation. Introducing RNFTS entails basically two types of delivery challenges: technical and political economy. The technical challenge has to do with setting up data infrastructure and dealing...
Practitioner
Wonhyuk Lim is Associate Dean, Office of Development Research and International Cooperation, at the KDI School of Public Policy and Management. Since he joined KDI in 1996, his research has focused on state-owned enterprises and family-based business groups (chaebol). He has also written extensively on development issues, in conjunction with policy consultation projects under Korea’s Knowledge Sharing Program (KSP). After the 2002 Presidential Election in Korea, he worked for the Presidential Transition Committee and the Presidential Committee on Northeast Asia and helped to set policy directions for the restructuring of the electricity and gas sector and for Northeast Asian energy cooperation. Dr. Lim was at Brookings as a CNAPS Fellow in 2005-06. After returning to KDI in 2007, he...
Practitioner
Ximing Zhang is a Senior Dams Specialist working in the World Bank’s Water Global Practice. He has been working on dam safety management, irrigation and agricultural development, flood and watershed management in globally. He has been working at the World Bank since 2005 and has held different corporate and regional assignment, including in the East Asia Pacific Region, South Asia Region, Africa Region, Latin American and Carrabin Region and Europe and Central Asia Region, etc. Prior to joining the World Bank, he worked at the Ministry of Water Resources in China. Ximing holds degrees in Hydropower Engineering, Hydraulics and Business Administration in Finance from Tsinghua University, Leeds University and Maryland University.
Case study
Overview Jiangxi Province, on the southern bank of the lower reaches of the Yangtze River, is one of China’s largest agricultural producers. However, Jiangxi is characterized by uneven and slow rural development, rough agricultural production techniques, and low income among farmers. In recent years, productivity has suffered from bottlenecks in agricultural infrastructure, a lack of access to market, and inadequate production technology and technical knowledge and capabilities among farmers. In 2004 the province proposed a large-scale agricultural project to improve rural and agricultural development in the province, focusing on water conservation, irrigation, drainage infrastructure, agricultural productivity, and market systems. This case study looks at the Chinese Government’s...
Case study
To download and read this case study, by Ji Woong Yoon, click here.   To read a condensed delivery note on the E-RRS system, prepared by Jacob Bathanti, click here. Context A National ID is called a “Resident ID” in Korea. The system is called the resident registration system because the system is based on a resident’s address where the local government is in charge. This act requires each citizen to register his/her personal information and provides a unique ID number that cannot be changed. Under this act, each household is obligated to register with the local administration and provide moving-in data when it moves to a new house. The National e-Government Development Program was launched to construct an e-RRS from 1992 to early 2000s. However, for the first decade of the program, the e...
Practitioner
Greg Power is director and co-founder of Global Partners Governance. He has been involved in political and parliamentary reform for around 20 years. Greg has worked in the Middle East, sub-Saharan Africa, Central and Eastern Europe and Latin America. Greg’s work involves providing direct support to politicians and ministers, developing strategies and managing the process of political reform. He has also provided advice to a variety of international organisations and donor agencies helping, amongst others, the Danish foreign ministry to establish their multi-party institute, and International IDEA to evaluate their work on political parties. He writes widely on issues such as the application of political economy analysis, donor approaches to reform, and parliamentary transparency. He was...
Practitioner
As Practice Manager in the Social Protection, Labor and Jobs Global Practice, Hana Brixi leads the engagement in the MNA region. Prior to this position, she led the Global Solutions Group on Public Service Delivery in the Governance Global Practice, and served as Program Leader for the Gulf countries and Lead Economist for Human Development in the MNA region. In her career, Hana has been advancing World Bank engagement on human development, governance and public finance especially in the MNA, East Asia and Europe & Central Asia regions. Based in China during 2001-10, she also served as World Health Organization’s Coordinator for Health Sector Development and UNICEF Social Policy Chief, and she taught as a Visiting Professor at Tsinghua University, School of Public Policy and...
Practitioner
R. Mukami Kariuki, is currently the World Bank, Sector Manager for Urban Development and Services in East and Southern Africa; and thematic coordinator for Urban Development in Africa. An Urban and Regional Planner by training, she has more than 20 years of experience in the fields of decentralization, local capacity building, urban/regional development planning, and infrastructure and service delivery. Her work experience spans several continents and a range of urban sector priorities including slum upgrading, disaster management, local government and decentralization; it includes specialization in the water sector, including pro-poor water supply and sanitation services, local and small private service providers, services for small towns. She has written or contributed to a number of...
Practitioner
Jonathan Coony is the Global Lead for Green Competitiveness at the World Bank. He co-leads the organization’s work to support private sector in developing countries to successfully compete in growing climate-related sectors with a focus on innovation. Previously he was the Program Coordinator of the World Bank’s Climate Technology Program (CTP) at the World Bank. During his tenure, the program scaled considerably to establish a network of seven Climate Innovation Centers to support firms to innovate commercial climate solutions for local markets and grow their businesses. Over this time, the CTP brought in five donor partners with over $70 m committed. Jonathan has also worked in the World Bank energy sector. Prior to the World Bank, Jonathan worked at the International Energy Agency (IEA...
Practitioner
Emily Sinnott is a senior economist in the Human Development Economics Unit of the European and Central Asia Department of the World Bank and co-author of the flagship report "Natural Resources in Latin America and the Caribbean: Beyond Booms and Busts?" Prior to joining the World Bank she worked in the Ministry of Finance of Guyana. Emily holds a Ph.D. in economics from the European University Institute.
Practitioner
William works in the World Bank's central water unit on water strategy and hydropower. From 2006 to 2012 William lived in Lao PDR, where he was Team Leader for the World Bank’s support to the Nam Theun 2 Hydropower Project as well as for a hydropower and mining technical assistance project. Prior to moving to Vientiane, William worked for the World Bank’s corporate strategy group where he led a team responsible for helping senior management think about the long-term strategic challenges facing the World Bank, including developing scenarios about how the world and international development could evolve by 2020. William received a MPA from Princeton University’s Woodrow Wilson School, which he attended on a Fulbright scholarship, and also has degrees in international politics and...
Practitioner
Susan Wong is the World Bank’s Global Lead for Community-Driven Development (CDD). She has led and worked on some of the largest CDD and local government programs in the world including in Indonesia, Philippines, Myanmar, Cambodia, Laos, India, Afghanistan, and Morocco. Her specialties are in the areas of: monitoring and evaluation, CDD and local governance, social safeguards, and operations. Susan has published on topics related to monitoring and evaluation, political economy, and community-driven development, and led one of the largest randomized impact evaluations in the world from 2007-2010 in Indonesia. Susan joined the World Bank in 2002 and has served as Social Development Program/Sector Manager, Social Development Sector Coordinator in Indonesia, and Lead Specialist. Prior to...
Practitioner
Tara Vishwanath is a Lead Economist in the Middle East and North Africa (MENA) Region's Poverty Reduction and Economic Management group of the World Bank. She coordinates work in the region on poverty, gender and impact evaluation. Prior to joining MENA, she led the poverty group in the South Asia region. Before joining the World Bank, she was a Professor in the Department of Economics at Northwestern University.