Case study

How to Overcome Communication and Cultural Barriers to Improve Service Provision to Indigenous Populations

How could Mexico implement its flagship conditional cash transfer program—Oportunidades, now Prospera—more effectively to help indigenous populations break the transmission of intergenerational poverty? To better serve indigenous populations, Oportunidades needed to overcome the cultural and communication barriers between the program implementers and its indigenous beneficiaries.


Caroline van den Berg


Edgardo Mosqueira

Edgardo Mosqueira is Senior Public Sector Management Specialist at the World Bank.  He served as Minister of the Presidency, Minister of Labor and high level public official in Peru, senior researcher at the Hernando de Soto’s Institute for Liberty and Democracy (ILD) and Dean of the Universidad


Maria Concepcion Steta