Brazil

Case study

Overhauling and Revamping One-Stop Government Service Shops in the State of Minas Gerais, Brazil, 2003–13

This case study details the government’s effective reform program. The one-stop shops were originally intended to bring together a variety of government services under one roof, but were hobbled by poor interagency coordination, nonstandard procedures, and an organizational culture that was not attuned to citizen service. The government’s program involved high-level political support, creative coordination of government agencies, building an organizational culture focused on citizen service, using a variety of performance measurement techniques, and building on lessons from similar successful shops.

Case study

How Rio de Janeiro Used an Electronic Invoicing Program and the Participation of Stakeholders to Streamline and Increase Service-Tax Collection

This case study examines tax administration reform in the municipality of Rio de Janeiro, Brazil. It traces the implementation of Nota Carioca, an electronic invoicing program that enlisted consumers to monitor service-tax declarations. Nota Carioca’s successful initiation would address a crucial issue facing Rio: How to increase revenue from service taxes without raising tax rates or placing significant new burdens on either the public administration or businesses. 

Case study

How to Support Urban Microentrepreneurs: The Vida Melhor Program

This case study investigates the Vida Melhor (A Better Life) Program that the Bahia state government in Brazil launched in 2011 to promote the social and productive inclusion of disadvantaged (low-income, also called “popular”) entrepreneurs, and highlights how a governmental social policy can interact with and provide services to a highly vulnerable, unorganized sector. 

Practitioner

Baddini Curralero

Practitioner

Diego Rodriguez

Diego Rodriguez is currently a Senior Water Resources Management Specialist the Water Global Practice of The World Bank Group.

Practitioner

Eva Jarawan

Eva Jarawan was the Sector Manager at World Bank Health, Nutrition & Population Sector, Africa Region.

Practitioner

Gail Richardson

Practitioner

Kay Winning